Handle the Irate Customer
Bob Losyk

1. Be diplomatic.
2. Remain calm.
3. Hear them out.
4. Empathize.
5. Be aware of your voice.
6. Get the facts.
7. Inspect ASAP.
8. Explain possible solutions.
9. Agree on the solution.
10. Thank them for complaining.
11. Correct the situation now.
12. Follow-up phone call/visit.


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